Another Tesltra fail

So I've shared my struggles last month in getting an internet connection and how Telstra disappointment a number of times. Well, guess what, they are not done yet.

About a couple of weeks ago, I went to Testra's website to chat with their agents. I inquired if there is already an available ADSL2 port in my local exchange (the connection I got from them was still ADSL1). The agent respectfully informed me that there wasn't any yet. So I said thanks and closed the chat.

Last week, 11th of August at 10:04am, my internet connection was cut off. I thought it was an outage in the area so I waited a few hours. Around 2pm, the connection was still down so I went to investigate. Telstra's website says there is no downtime, neither scheduled nor unplanned, so I went and called the support hotline.

How can I catch this Pokemon
if Telstra is always down?

It didn't take long to get hold of an agent. I confirmed my details and told her my situation. The agent confirmed there wasn't any outage in my area so she investigate. After more than 20mins on the phone, she finally found that someone in processed an upgrade order for me - without my consent mind you. And that the technician went and disconnected me from the ADSL exchange so I can be moved to the ADSL2 exchange. I was both pissed off and thrilled at the same time. I wasn't happy that my account was being changed without informing me, but I was pleased to get the upgrade (ADSL1 is frustratingly slow). The agent said I just needed to wait a bit more because the upgrade was scheduled for completion towards the end of the day. Yey!

I got home at around 7pm and the internet was still down. Quickly called the hotline again and quoted the ticket number given to me earlier. The agent couldn't understand what was happening on my account so he investigated. After about 45mins on hold, he got back and informed me that there was no ADSL2 port available, and that my ADSL1 line shouldn't have been disconnected by the technician. Worse, the earliest date he can send a technician my way was 2 days away - Saturday morning.

Imagine that, they said no to an inquiry but process it anyway, then went on disconnecting me without informing me and without a sure port to move me to, and then have me wait 2 days to get it reconnected again. Terrible, just plain terrible.